In several of my past posts, I’ve talked about change. In relation to the metadata services, I put out the survey because I feel that a change is needed where I work. More specifically, as users’ needs change, the way we help them, aka do business, also has to change. I’m not advocating for giving up cataloging or saying goodbye to MARC. Our users also need our expertise in describing materials that the library owns, borrows, leases and might potential lease, own or rent. This is one aspect to metadata services that is complex. It means advocating for change while also keeping the same services levels that we’ve kept with other workflows. This is not always easy or wanted because unfortunately it does mean extra work and inevitably training and skill building.
This week, I read a fantastic post by Sally Gore at “A Librarian by Any Other Name” called “Follow the leader”. She refers to an article, “Convincing Employees to Use New Technology” by Didier Bonnet at the Harvard Business Review. Briefly the article provides tips on how to go beyond technology implementation and how to successfully have technology adoption. According to the article, one of the primary reasons for not adopting a technology is that the effort was in the technology’s implementation and not its adoption. Further, new technology tend not to affect a change in how business is done creating a noted conflict from the start. To help adoption and change business practices in our digital working environment, Bonnet provides the following tips: do fewer things better, plan and budget for adoption, lead by example, engage true believers, engage HR and organizational people sooner and better, align rewards and recognition.
Sally Gore focuses her post on leading by example. She explains that many still say no to new technology. I would go further and say that many still say no to change that makes one feel vulnerable in the workplace. Her post has some great examples but finishes with the idea that in library land, our leaders need to be examples.
We need this same kind of leadership in libraries, in the Academy, and in other areas of science. Those of us who see and/or have experienced the value of implementing new technologies into our work need to be fairly tireless in banging the can for them. We need to continue to lead by example and hopefully, in time, we will all reap the rewards.
This is a great post and the original article is worth reading. I agree with Sally that our leaders need to be examples for not just new technologies but changes that help us meet the changing needs of users. However, it is not always the case that our leaders are ready to lead by example. It is important to incorporate the change and new technologies into your own workflow. In other words, everyone needs to lead by example.